1. Overview

AutoNation has developed this Privacy Policy out of respect for the privacy of our customers and visitors to our website. This policy describes the personal information we collect, use, and disclose about individual consumers who visit or interact with this Website, visit any of our offices, stores, facilities or locations, purchase or inquire about any of our products or services, or otherwise interact or do business with AutoNation.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

And whenever you communicate, interact or do business with us, whether online or at our dealership locations, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

2. Consent to Share Personal Information When Using Live Chat Function

By using the Live Chat feature, you consent to our collection and analysis of all personal information provided. The Live Chat feature does not use any chatbot or artificial intelligence technology. Rather, each chat takes place with a live representative of AutoNation. We utilize a vendor called Active Engage (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat vendor may provide information in the chat to vehicle manufacturers, and/or their affiliated entities, distributors, agents, and contractors. By using these forms and features, you direct AutoNation to disclose to and share with the Chat Vendor any personal information you provide.

AutoNation may collect the following categories of personal information about you based on your specific transactions and interactions with AutoNation or its website. For each category of information, the categories of third parties with whom we have shared the information in the last 12 months are referenced by a letter that coincides with the letter in the list that immediately follows below in this policy.

AutoNation may disclose your personal information to the following categories of service providers or third-parties depending on your transactions or interactions with AutoNation:

1. Original Equipment Manufacturers (OEMs)
2. Financial Institutions
3. Lead providers
4. Product manufacturers/administrators
5. Government agencies
6. Promotional or other fulfilment vendors
7. Support vendors for marketing, managing or hosting the website, and the Live Chat function on the website
8. Transaction support vendors (e.g., check guaranty, rental car, payment processors)
9. Data analytics vendors

AutoNation may use your personal information and share it with various service providers and third parties for the following business purposes:

1. 1. To process and submit financing applications, including to apply for credit, lease or credit pre-qualification.
2. 2. For security, fraud protection and insurance purposes, a copy of the driver’s license is obtained to permit a customer to test drive a vehicle.
3. 3. To process, complete, and maintain records on transactions.
4. 4. To provide warranty coverage on products and services.
5. 5. We retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
6. 6. To provide and communicate recall notifications to customers.
7. 7. To reserve a vehicle that a customer expressed an interest in and requested that it be reserved.
8. 8. To schedule, manage and keep track of customer appointments.
9. 9. To complete appraisals.
10. 10. To maintain records of when customers decline a service or sale.
11. 11. To respond to consumer inquiries, including vehicle interest, request for information, customer support online, Live Chat on the website, phone calls, and in-store inquiries.
12. 12. To provide interest-based and targeted advertising.
13. 13. To improve user experience on our website.
14. 14. To understand the demographics of our website visitors.
15. 15. To detect security incidents.
16. 16. To debug, identify, and repair errors that impair existing intended functionality of our website.
17. 17. To protect against malicious or illegal activity and prosecute those responsible.
18. 18. To verify and respond to consumer requests.
19. 19. To prevent identity theft.

AutoNation may collect your personal information from the following sources:

1. 1. You the consumer, when you visit the Website and voluntarily submit information through forms on the Website, social media, or when you visit any of our stores, when you purchase or inquire about any of our products or services, or when you utilize the Live Chat feature on the website
2. 2. We utilize cookies to automatically collect information about our Website visitors
3. 3. Surveillance cameras at our physical locations
4. 4. Lead generators and referral sources
5. 5. Credit and consumer reporting agencies

AutoNation does NOT and will not sell your personal information in exchange for monetary consideration. However, we may provide some of your information to third parties for other valuable consideration.

First, AutoNation shares data with the original equipment manufacturers (OEMs) for vehicles that the OEMs may use for purposes outside the services they provide to AutoNation, including for their own research and development, to directly market products and services to consumers, and to share the consumer’s data they get from AutoNation with other auto dealerships based on the consumer’s current residence / proximity to other dealerships and other data collected about the consumer’s interests.

Second, AutoNation also allows IP addresses and other cookie-related data to be collected in an automated manner and managed by our marketing vendors in order to provide you with targeted ads based on what you appear to be interested in as a result of your activity online, both on our website and elsewhere.

Third, if you were referred to AutoNation by a lead generator (such as Costco) that you visited or to which you provided your information or expressed interest in particular products or services, and if we happen to have a contract for that lead generator to provide us with leads and referrals that resulted in you being referred to us, our contract with that party may require us to then report to them whether you ended up conducting business with AutoNation and the type of transaction.

Fourth, if you use Live Chat on our website, a recording of the chat communications and chat information will be made available to Active Engage, which powers the chat function. Active Engage may provide information in the chat to vehicle manufacturers and/or their affiliated entities, distributors, agents, and contractors.

Other than these four exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration.

Notice of Right of California Residents to Opt-Out of Sale of Your Information

While AutoNation does not sell your personal information in exchange for money, we may share your personal information for other valuable consideration in the three circumstances described above. These are the only circumstances where your personal information may be disclosed in exchange for valuable consideration. You have the right to tell AutoNation NOT to sell your personal information. You have full and free right to opt-out of AutoNation’s disclosure of your personal information to any third parties where the disclosure constitutes a “sale” as defined by the California Consumer Privacy Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of AutoNation’s selling of your information, meaning, AutoNation will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form.
• Visit AutoNations’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form.
• Visit any AutoNation location in California to request a paper opt-out submission form.
• If you are unable to submit an opt-out through any of the above methods, please call AutoNation’s toll-free privacy line at (866) 619-CCPA (2272) for assistance and an AutoNation representative will assist in meeting your needs.

You can have an Authorized Agent submit a request on your behalf if you both come into an AutoNation location and provide proof of identity with a driver’s license or other government-issued ID and provide your consent via mail-in form for the Authorized Agent to complete your verifiable consumer request.

To submit an opt-out through use of an authorized agent you must provide that agent with written permission to submit an opt-out on your behalf. AutoNation maintains the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

3. Third-party vendors

AutoNation may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

4. Business transfers:

In the event AutoNation sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of AutoNation are acquired, consumer information may be transferred as part of the acquisition.

5. Compliance with law/safety:

AutoNation may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Website, the site itself, or the public.

6. Use of cookies and other tracking technologies

Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Provide you with services available through the website and to enable you to use some of its features
• Authenticate users and prevent fraudulent use of user accounts
• Identify if users have accepted the use of cookies on the website
• Compile data about website traffic and how users use the website to offer a better website experience
• Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website
• Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the Website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions wll not be available on our Website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

• Safari
• Opera
• Internet Explorer
• Google Chrome
• Mozilla

Global Privacy Controls (GPC) is a user-enabled privacy preference which can communicate a user’s “do not sell” request on behalf of the person or device. AutoNation will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. It is an older proposed standard than a GPC. AutoNation does not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services, and we encourage users who have DNTs to use GPCs.

7. External links:

Our website contain links to other sites. AutoNation is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.

8. Passwords:

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

9. Children under the age of 16

Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

10. How we protect the information that we collect

The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

11. International Visitors

AutoNation does not target, market to, or offer its products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States. If you reside in the European Economic Area, European Union, Great Britain, or Switzerland, submitted personally identifiable information to AutoNation, and want to request a copy of, correct, delete, or limit the ways AutoNation uses the information, send an email to Privacy@AutoNation.com indicating your request. AutoNation will use reasonable and appropriate measures to honor your request.

12. California Visitors

This section of the Privacy Policy applies only to California residents who are natural persons; it does not apply to any entities (whether business, non-profit or governmental). If you are a California resident, you have the following rights:

1. 1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
2. 2. Right to Access. The right to request, up to 2 times in a 12-month period, that we provide you access to or disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
3. 3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
4. 4. Right to Opt-Out. The right to opt-out of the sale of your personal information to third parties;
5. 5. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
6. 6. The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.

You can submit any of the above 4 types of consumer requests by any of the 2 options below:

1. 1. Submit an online request on our website at https://www.autonation.com/CCPA_DSAR
2. 2. Call our privacy toll-free line at (866) 619-CCPA (2272)

Gramm-Leach-Bliley Act Exemption

Portions of AutoNation’s services are subject to the Gramm-Leach-Bliley Act. When we are extending credit, arranging for someone to finance a vehicle, or providing financial advice or counseling, those activities are covered by the Gramm-Leach-Bliley Act. The CCPA does not apply to personal information to the extent that we collect, process, sell, or disclose it subject to the Gramm-Leach-Bliley Act. Therefore, certain rights under the CCPA may be limited to the extent such requests to exercise CCPA rights relate to the collection, processing, selling, or disclosure of personal information in connection with financial activities covered by the Gramm-Leach-Bliley Act.

How we will verify that it is really you submitting the request:

If you are a California resident, when you submit a Right to Know, Right to Access, or Right to Delete consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding to your Right to Know, Right to Access, and Right to Delete requests

We endeavor to respond to a verifiable consumer request from California residents within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Responding to your consumer request to opt-out of the sale of your personal information

We will act upon a verifiable consumer request to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold personal information within 90 days of our receipt of your request that you have exercised your right to opt-out and instruct them not to further sell the information. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.

13. Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

14. Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Policy, we will post the revised Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Policy.

15. Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

16. Questions About the Policy

This website is owned and operated by AutoNation. If you have any questions about this privacy policy, please contact us at Privacy@AutoNation.com or call (866) 619-CCPA (2272).