AutoNation.com Website Policies

1. Overview

AutoNation, Inc., together with its affiliated entities and except as noted below (collectively, “AutoNation,” the “Company” or “we”) has developed this privacy policy out of respect for the privacy of our customers, visitors to our website, job applicants, and independent contractors. This policy describes the personal information we collect, use, process, and disclose about individual consumers, applicants, and contractors who visit or interact with this website, visit any of our offices, stores, facilities or locations, purchase or inquire about any of our products or services, contract with AutoNation, Inc. or any affiliated entity to provide services, apply for a position of employment with AutoNation, Inc. or any affiliated entity, or otherwise interact or do business with us. This policy does not apply to any affiliated entity that has a stand-alone privacy policy.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, utilize the Live Chat feature on our website, enroll in or subscribe to our newsletter or marketing communications, request information, or use any of the other interactive portions of our website. Through this website, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, whether online or at any of our dealership locations, or whether you are contracted to perform services for us or apply for a position of employment, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of AutoNation, Inc. or any affiliated entity, or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to [email protected].

2. Consent to Share Personal Information When Using Live Chat Function

By using the Live Chat feature, you consent to our collection and analysis of all personal information provided. The Live Chat feature does not use any chatbot or artificial intelligence technology. Rather, each chat takes place with a live representative of AutoNation. We utilize a vendor called Active Engage (“Chat Vendor”) to process, analyze, and store the contents of the chat on our behalf. The Chat vendor may provide information in the chat to vehicle manufacturers, and/or their affiliated entities, distributors, agents, and contractors. By using these forms and features, you direct AutoNation to disclose to and share with the Chat Vendor any personal information you provide.

Collection and Processing of Personal Information and Sensitive Personal Information
The table below lists the categories of personal information and data we collect and process about you based on your specific transactions and interactions with our website, including the personal information and data collected and processed in the last 12 months. For each category of information, the categories of third parties and service providers to whom we disclose and have disclosed the information and data in the last 12 months are referenced by a letter that coincides with the letter in the list of categories of service providers and third parties that follows soon after this table.

For California residents, of the above categories of Personal Information, the following are categories of Sensitive Personal Information we may collect from or about consumers, independent contractors, or applicants:

1. 1. Personal Identifiers (social security number, driver’s license or state identification card number, passport number)
2. 2. Account Information (your AutoNation account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
3. 3. Protected Classifications (racial or ethnic origin, religious or philosophical beliefs, or sexual orientation)
4. 4. Biometric Information (used for the purpose of uniquely identifying you)
5. 5. Medical and Health Information
6. 6. Geolocation Data (IP address and/or GPS location, latitude & longitude)

For California residents, personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
• Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
• Deidentified or aggregated information.

We may collect your personal information from the following sources:

• You the consumer, independent contractor, or job applicant, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our stores or physical locations, when you purchase or inquire about any of our products or services, when you utilize the Live Chat feature on the website, when you enter into a contract to perform services for us, or when you apply for a position of employment
• Our employees and contractors, when you interact with them
• Other customers and visitors, when you interact with them or when they observe you
• We utilize cookies to automatically collect information about our website visitors
• Surveillance cameras at our physical locations
• Lead generators and referral sources
• Credit and consumer reporting agencies / background screening companies
• Recruiters
• Social media platforms
• Personal references and former employers
• AutoNation-issued computers, electronic devices, and vehicles
• AutoNation systems, networks, software applications, and databases you log into or use

We may disclose, sell, or share your personal information/data to/with the following categories of service providers, contractors, or third parties:

1. Original equipment manufacturers (OEM) (suppliers and makers of the products and vehicles we sell or lease to our customers)
2. Government agencies
3. Consumer reporting agencies or credit reporting agencies
4. Financial institutions
5. Transaction support vendors (e.g., check guaranty, payment processors)
6. Lead generators, lead providers, and referral sources
7. Promotional or other fulfilment vendors
8. Marketing support vendors and customer service support vendors, including communication providers, call center vendors, and vendors that support managing or hosting the website and the Chat function on the website
9. Data analytics vendors
10. Social media platforms
11. Recruiting and staffing agencies
12. Employee tracking and talent management systems
13. Insurance carriers, administrators, and brokers
14. Security and risk management vendors and consultants, including IT, cybersecurity, and privacy vendors and consultants
15. Consulting and investigation firms, including human resources consultants, safety consultants, and workplace investigators
16. Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)

We may collect and process your personal information for the following business purposes:

1. 1. To fulfill or meet the purpose for which you provided the information.
2. 2. To process and submit financing applications, including to apply for credit, or credit pre-qualification. to permit a customer to test drive a vehicle.
3. 3. For security, fraud protection and insurance purposes, a copy of the driver’s license is obtained to permit a customer to test drive a vehicle.
4. 4. To process, complete, and maintain records on transactions.
5. 5. To provide warranty coverage on products and services.
6. 6. To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
7. 7. To provide and communicate recall notifications to customers.
8. 8. To schedule, manage and keep track of customer appointments.
9. 9. To complete appraisals.
10. 10. To maintain records of when customers decline a service or sale.
11. 11. To respond to consumer inquiries, including requests for information, customer support online, Live Chat on the website, phone calls, and in-store inquiries.
12. 12. To provide interest-based and targeted advertising.
13. 13. To improve user experience on our website.
14. 14. To understand the demographics of our website visitors.
15. 15. To detect security incidents.
16. 16. To debug, identify, and repair errors that impair existing intended functionality of our website.
17. 17. To protect against malicious or illegal activity and prosecute those responsible.
18. 18. To verify and respond to consumer requests.
19. 19. To prevent identity theft.
20. 20. JOB APPLICANT PURPOSES:
    
    a. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with AutoNation, Inc. or an affiliated entity, we will use that Personal Information in connection with your candidacy for employment.
    b. To comply with local, state, and federal law and regulations requiring employers to maintain certain records.
    c. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
    d. To obtain and verify background checks and references.
    e. To communicate with you regarding your candidacy for employment.
    f. To evaluate and improve our recruiting methods and strategies
    g. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions.
    h. To evaluate, assess, and manage AutoNation’s business relationship with vendors, service providers, and contractors that provide services to AutoNation related to recruiting or processing of data from or about job applicants. .
21. 21. INDPENDENT CONTRACTOR PURPOSES:
    
    a. To fulfill or meet the purpose for which you provided the information.
    b. To comply with state and federal law and regulations requiring businesses to maintain certain records (such as accident or safety records, and tax records/1099 forms).
    c. To engage the services of independent contractors and compensate them for services.
    d. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to enter into, renew and/or terminate the contract.
    e. To grant independent contractors access to our secure facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
    f. To engage in lawful monitoring of independent contractor activities and communications when they are on AutoNation premises, or utilizing our internet and WiFi connections, computers, networks, devices, software applications or systems.
    g. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access our networks and systems.
    i. To maintain commercial insurance policies and coverages.
    j. To provide services to corporate customers who may request certain pieces of information about an independent contractor (such as name and phone number) to permit the independent contractor access or security clearance to their facility in advance of the independent contractor being dispatched to provide services at the customer’s facility.
    k. To evaluate, assess, and manage our business relationship with vendors, service providers, and contractors that provide services to us.
    l. To improve user experience on our computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
    m. To detect security incidents involving potentially unauthorized access to and/or disclosure of Personal Information or other confidential information, including proprietary or trade secret information and third-party information that AutoNation receives under conditions of confidentiality or subject to privacy rights.
    n. To protect against malicious or illegal activity and prosecute those responsible.
    o. To prevent identity theft.
    q. COVID-19/Contagious Disease Related Purposes:

    i. To reduce the risk of spreading infectious diseases in or through the workplace.

    iI. To protect employees, independent contractors and other consumers from exposure to COVID-19 and/or any other contagious disease which causes a pandemic (collectively, “COVID/Contagious Diseases”).

    iii. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID/Contagious Diseases, including applicable reporting requirements.

    iv. To facilitate and coordinate pandemic-related initiatives and activities (whether AutoNation-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).

    v. To identify potential symptoms linked to COVID-19/Contagious Diseases (including through temperature checks, antibody testing, or COVID- 19/Contagious Diseases questionnaire).

    vi. To permit contact tracing relating to any potential exposure.

    vii. To communicate with independent contractors and other consumers regarding potential exposure to COVID-19/Contagious Diseases and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.

We may disclose your personal information for any of the business purposes identified above.

We do NOT sell or share your personal information in exchange for monetary consideration. However, excluding job applicants and independent contractors, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

First, AutoNation shares data with the original equipment manufacturers (OEMs) for vehicles that the OEMs may use for purposes outside the services they provide to AutoNation, including for their own research and development, to directly market products and services to consumers, and to share the consumer’s data they get from AutoNation with other auto dealerships based on the consumer’s current residence / proximity to other dealerships and other data collected about the consumer’s interests.

Second, AutoNation also allows IP addresses and other cookie-related data to be collected in an automated manner and managed by our marketing vendors in order to provide you with targeted ads based on what you appear to be interested in as a result of your activity online, both on our website and elsewhere.

Third, if you were referred to AutoNation by a lead generator (such as Costco) that you visited or to which you provided your information or expressed interest in particular products or services, and if we happen to have a contract for that lead generator to provide us with leads and referrals that resulted in you being referred to us, our contract with that party may require us to then report to them whether you ended up conducting business with AutoNation and the type of transaction.

Fourth, if you use Live Chat on our website, a recording of the chat communications and chat information will be made available to Active Engage, which powers the chat function. Active Engage may provide information in the chat to vehicle manufacturers and/or their affiliated entities, distributors, agents, and contractors.

We may sell or share your personal information for the following business or commercial purposes:

1. 1.To fulfill contractual obligations with OEMs and our Live Chat support vendor.
2. 2. To receive additional leads and referrals with OEMs and to maintain relationships with referral sources, including OEMs.
3. 3. To support joint-marketing efforts with OEMs and third parties that provide products and services of interest to our customers.
4. 4. To provide interest-based and targeted advertising.

Other than these four exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration or share your personal information for cross-context behavioral advertising.

However, if you are selected for employment with AutoNation, Inc. or any affiliated entity, we may provide some of your information to OEMs for vehicles for other valuable consideration. We share employee data with OEMs for purposes relating to the employee’s employment, specifically to remain competitive in offering a variety of special discounts and benefits to employees, to market products and services to employees, and to comply with any OEM contractual obligations. The OEMs may use this data for purposes outside the services they provide to AutoNation, including for their own research and development, and to directly market products and services to employees, including offerings which may contain special deals, rebates and/or discounts for employees. If you are selected for employment, you shall be provided with an updated privacy notice.

Notice of Right of California Residents to Opt-Out of the Selling and Sharing of Your Information

While we do not sell or share your personal information in exchange for money, we may sell or share your personal information (excluding applicants and independent contractors) for other valuable consideration. You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form.
• Visit any AutoNation dealership in California to request a paper opt-out submission form.
• You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at (866) 619-CCPA (2272) to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Opt-Out Preference Signals

Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.

If you are not a job applicant or independent contractor, we do and will use or disclose your sensitive personal information for purposes other than the following:

1. 1. To perform the services reasonably expected by an average consumer who requests those services.
2. 2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
3. 3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
4. 4. To ensure the physical safety of natural persons.
5. 5. For short-term, transient use.
6. 6. To perform services on our behalf.
7. 7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by AutoNation, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by AutoNation.
8. 8. For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.

Notice of Rights of California Residents to Limit the Use of Your Sensitive Personal Information

As provided by the California Privacy Rights Act, you have the right to limit our use or disclosure of your sensitive personal information to uses that are necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those services or goods. You have the full and free right to limit our use or disclosure of your sensitive personal information as defined by the California Privacy Rights Act. You may exercise your right to limit without fear of discrimination for doing so. To limit the use or disclosure of your sensitive personal information, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form.
• Visit any AutoNation dealership in California to request a paper opt-out submission form.
• You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request to limit on your behalf. To submit a request to limit through use of an authorized agent you must provide that agent with written permission signed by you to submit an opt-out on your behalf. The authorized agent may call our toll-free privacy line at (866) 619-CCPA (2272) to make the request to limit and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Notice of Rights of Virginia Residents Regarding Processing of Sensitive Data and Right to Opt Out of the Sale of Personal Data, Processing of Personal Data for Targeted Advertising, and Profiling in Furtherance of Decisions that Produce Legal or Similarly Significant Effects

As provided by the Virginia Consumer Data Protection Act (“VCDPA”), we do not process your sensitive data without obtaining your consent. We do not process sensitive data concerning a known child without processing such data in accordance with the federal Children’s Online Privacy Protection Act (15 U.S.C. § 6501 et seq.). Additionally, you have the right to opt out of the sale of your personal data to third parties, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may exercise your right to opt out without fear of discrimination for doing so. To exercise your right to opt out of the sale of your personal data, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit any AutoNation dealership in Virginia to request a paper submission form.
• If you are unable to submit a request to limit through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

A request to opt out must be a verifiable request. We may deny a request to opt out if we are unable to authenticate the request through commercially reasonable efforts, or we may ask for additional information that is reasonably necessary to authenticate the request. This request to opt out does not apply to Virginia job applicants or independent contractors.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; legal preservation of evidence obligations; and administrative considerations.

3. Third-party vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

4. Business transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

5. Compliance with law/safety

We may disclose specific personal and/or sensitive personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

6. Use of cookies and other tracking technologies

Cookies are small files that a website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Provide you with services available through the website and to enable you to use some of its features
• Authenticate users and prevent fraudulent use of user accounts
• Identify if users have accepted the use of cookies on the website
• Compile data about website traffic and how users use the website to offer a better website experience
• Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website
• Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the Website. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions wll not be available on our Website when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

• Safari
• Opera
• Internet Explorer
• Google Chrome
• Mozilla

Global Privacy Controls (GPC) is a user-enabled privacy preference which can communicate a user’s “do not sell” request on behalf of the person or device. AutoNation will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. It is an older proposed standard than a GPC. AutoNation does not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services, and we encourage users who have DNTs to use GPCs.

7. External links

Our website contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website.

8. Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

9. Children under the age of 16

Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the website. We do not knowingly collect, sell or share any personal information of children under 16. If you are under 16, do not use or provide any information on our website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

10. How we protect the information that we collect

The protection of the information that we collect about visitors to this website is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.
• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.

11. International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website if you reside outside the United States.

12. Rights Under the CCPA, CPRA, and VCDPA

This section of the Privacy Policy applies only to: (1) California residents who are natural persons; and (2) Virginia residents who are natural persons acting in an individual or household context. If you are a California resident, you have the following rights pursuant to the California Consumer Privacy (CCPA) as amended by the California Privacy Rights Act (CPRA). If you are a Virginia resident acting in an individual or household context, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

1. 1. CCPA/CPRA Right to Know. For California residents, the right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) as applicable, the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose;
2. 2. VCDPA Right to Know. For Virginia residents, the right to request, up to 2 times annually, confirmation of whether or not we are processing your personal data.
3. 3. CCPA/CPRA Right to Access For California residents, the right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;
4. 4. VCDPA Right to Access. For Virginia residents, the right to request, up to 2 times annually, that we disclose to you, free of charge, the specific pieces of personal data we are processing about you;
5. 5. Right to Delete The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
6. 6. Right to Correct The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;
7. 7. CCPA/CPRA Right to Opt-Out For California residents, the right to opt-out of the selling or sharing of your personal information to third parties (as applicable);
8. 8. VCDPA Right to Opt-Out For Virginia residents, the right to opt-out of the processing of personal data for purposes of: (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
9. 9. CCPA/CPRA Right to Limit For California residents, the right to limit the use or disclosure of your sensitive personal information; we maintain about you;
10. 10. 10. For California residents, the right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent
11. 11. The right to not be discriminated or retaliated against for exercising any of the above rights, including for California residents an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

You can submit any of the above types of consumer requests through any of the 3 options below:

1. 1. Submit an online request on our website at https://www.autonation.com/CCPA_DSAR
2. 2. Call our privacy toll-free line at (866) 619-CCPA (2272)
3. 3. For consumers who are not job applicants or independent contractors, complete a paper form, which can be requested at the Front Desk of each of our California or Virginia dealerships. The form may also be requested when calling the phone number above.

PROCEDURE TO APPEAL REFUSAL TO TAKE ACTION ON REQUESTS UNDER THE VCDPA:

For Virginia residents, under the VCDPA, if your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with your requests, or we may decline to act on the request.

You may appeal our refusal to take action on a request within 30 calendar days after your receipt of our decision. In order to submit an appeal, you may call our privacy toll-free line at (866) 619-CCPA (2272) to request an appeal form, which must be returned within 30 calendar days of your receipt of our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with a method through which you may contact the Virginia Attorney General to submit a complaint. (This appeal process does not apply to Virginia job applicants or independent contractors.)

Gramm-Leach-Bliley Act Exemption

Portions of our services are subject to the Gramm-Leach-Bliley Act. When we are extending credit, or providing financial advice or counseling, those activities are covered by the Gramm-Leach-Bliley Act. The CCPA and VCDPA do not apply to personal information to the extent that we collect, process, sell, or disclose it subject to the Gramm-Leach-Bliley Act. Therefore, certain rights under the CCPA or VCDPA may be limited to the extent such requests to exercise CCPA or VCDPA rights relate to the collection, processing, selling, or disclosure of personal information in connection with financial activities covered by the Gramm-Leach-Bliley Act.

How we will verify that it is really you submitting the request:

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Responding to your Right to Know, Right to Access, and Right to Delete requests

For California residents, upon receiving a verifiable request, we will confirm receipt of the request no later than 10 business days after receiving it. We endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to an additional 45 calendar days, or 90 calendar days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

For Virginia residents, we endeavor to respond to a verifiable request within forty-five (45) calendar days of its receipt. If we require more time (up to 45 additional days), we will inform you of the reason and extension period within the initial 45-day period after receipt of your request.

For California residents, we do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

For Virginia residents, we do not charge a fee for up to 2 requests annually, unless the requests are manifestly unfounded, excessive, or repetitive, in which case we may charge you a reasonable fee to cover the administrative costs of complying with the requests, or we may decline to act on the request.

For a request to correct inaccurate personal information, we will accept, review, and consider any documentation that you provide, and we may require that you provide documentation to rebut our own documentation that the personal information is accurate. You should make a good-faith effort to provide us with all necessarily information at the time that you make the request to correct. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that a request to correct is fraudulent or abusive. If we deny your request to correct, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding to a California Resident’s Request to Opt-Out of the Selling or Sharing of Your Personal Information

We will act upon a consumer request from a California resident to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold or shared personal information of your request and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out by a California resident need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Responding to a California Resident’s Request to Limit the Use of Sensitive Personal Information

For California residents, we will act upon a request to limit the use of sensitive personal information within fifteen (15) business days of its receipt. We will notify all third parties that use or disclose sensitive personal information of your request to limit and instruct them to comply with the request within the same time frame. We will notify you when this has been completed by mail or electronically, at your option.

For California residents, a request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

If you are a California resident, you can authorize someone else as an authorized agent who can submit a request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify. When we receive a request submitted on your behalf by an authorized agent who does not have a power of attorney, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your authorized agent. We may deny a request from an authorized agent if the agent does not provide your signed permission demonstrating that they have been authorized by you to act on your behalf.

If You Have an Authorized Agent:

The California Civil Code permits California Residents with whom we have an established business relationship to request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email [email protected], or write to us at the address listed below. Please mention that you are making a “California Shine the Light” inquiry.

13. Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.

14. Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on this website. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

15. Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities.

16. Questions About the Policy

This website is owned and operated by AutoNation. If you have any questions about this privacy policy, please contact us at [email protected] or call (866) 619-CCPA (2272).

**This policy was last updated March 6, 2023.