AutoNation.com Website Policies

1. Original equipment manufacturers (OEM) (suppliers and makers of the products and vehicles we sell or lease to our customers)
2. Government agencies
3. Consumer reporting agencies or credit reporting agencies
4. Financial institutions
5. Transaction support vendors (e.g., check guaranty, payment processors)
6. Lead generators, lead providers, and referral sources
7. Promotional or other fulfilment vendors
8. Marketing support vendors and customer service support vendors, including communication providers, call center vendors, and vendors that support managing or hosting the website and the Chat function on the website
9. Data analytics vendors
10. Social media platforms
11. Recruiting and staffing agencies
12. Employee tracking and talent management systems
13. Insurance carriers, administrators, and brokers
14. Security and risk management vendors and consultants, including IT, cybersecurity, and privacy vendors and consultants
15. Consulting and investigation firms, including human resources consultants, safety consultants, and workplace investigators
16. Corporate customers (meaning an entity, as opposed to a natural person, that purchases, leases, or finances any of our products or services)

We may collect and process your personal information for the following business purposes:

1. 1. To fulfill or meet the purpose for which you provided the information.
2. 2. To process and submit financing applications, including to apply for credit, or credit pre-qualification. to permit a customer to test drive a vehicle.
3. 3. For security, fraud protection and insurance purposes, a copy of the driver’s license is obtained to permit a customer to test drive a vehicle.
4. 4. To process, complete, and maintain records on transactions.
5. 5. To provide warranty coverage on products and services.
6. 6. To retain your selection for Text opt in/opt out to ensure customers who opted out are not sent any text messages.
7. 7. To provide and communicate recall notifications to customers.
8. 8. To schedule, manage and keep track of customer appointments.
9. 9. To complete appraisals.
10. 10. To maintain records of when customers decline a service or sale.
11. 11. To respond to consumer inquiries, including requests for information, customer support online, Live Chat on the website, phone calls, and in-store inquiries.
12. 12. To provide interest-based and targeted advertising.
13. 13. To improve user experience on our website.
14. 14. To understand the demographics of our website visitors.
15. 15. To detect security incidents.
16. 16. To debug, identify, and repair errors that impair existing intended functionality of our website.
17. 17. To protect against malicious or illegal activity and prosecute those responsible.
18. 18. To verify and respond to consumer requests.
19. 19. To prevent identity theft.
20. 20. JOB APPLICANT PURPOSES:
    
    a. To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with AutoNation, Inc. or an affiliated entity, we will use that Personal Information in connection with your candidacy for employment.
    b. To comply with local, state, and federal law and regulations requiring employers to maintain certain records.
    c. To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
    d. To obtain and verify background checks and references.
    e. To communicate with you regarding your candidacy for employment.
    f. To evaluate and improve our recruiting methods and strategies
    g. To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions.
    h. To evaluate, assess, and manage AutoNation’s business relationship with vendors, service providers, and contractors that provide services to AutoNation related to recruiting or processing of data from or about job applicants. .
21. 21. INDPENDENT CONTRACTOR PURPOSES:
    
    a. To fulfill or meet the purpose for which you provided the information.
    b. To comply with state and federal law and regulations requiring businesses to maintain certain records (such as accident or safety records, and tax records/1099 forms).
    c. To engage the services of independent contractors and compensate them for services.
    d. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to enter into, renew and/or terminate the contract.
    e. To grant independent contractors access to our secure facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
    f. To engage in lawful monitoring of independent contractor activities and communications when they are on AutoNation premises, or utilizing our internet and WiFi connections, computers, networks, devices, software applications or systems.
    g. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access our networks and systems.
    i. To maintain commercial insurance policies and coverages.
    j. To provide services to corporate customers who may request certain pieces of information about an independent contractor (such as name and phone number) to permit the independent contractor access or security clearance to their facility in advance of the independent contractor being dispatched to provide services at the customer’s facility.
    k. To evaluate, assess, and manage our business relationship with vendors, service providers, and contractors that provide services to us.
    l. To improve user experience on our computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
    m. To detect security incidents involving potentially unauthorized access to and/or disclosure of Personal Information or other confidential information, including proprietary or trade secret information and third-party information that AutoNation receives under conditions of confidentiality or subject to privacy rights.
    n. To protect against malicious or illegal activity and prosecute those responsible.
    o. To prevent identity theft.
    q. COVID-19/Contagious Disease Related Purposes:

    i. To reduce the risk of spreading infectious diseases in or through the workplace.

    iI. To protect employees, independent contractors and other consumers from exposure to COVID-19 and/or any other contagious disease which causes a pandemic (collectively, “COVID/Contagious Diseases”).

    iii. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID/Contagious Diseases, including applicable reporting requirements.

    iv. To facilitate and coordinate pandemic-related initiatives and activities (whether AutoNation-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).

    v. To identify potential symptoms linked to COVID-19/Contagious Diseases (including through temperature checks, antibody testing, or COVID- 19/Contagious Diseases questionnaire).

    vi. To permit contact tracing relating to any potential exposure.

    vii. To communicate with independent contractors and other consumers regarding potential exposure to COVID-19/Contagious Diseases and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.

We may disclose your personal information for any of the business purposes identified above.

We do NOT sell or share your personal information in exchange for monetary consideration. However, excluding job applicants and independent contractors, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

First, AutoNation shares data with the original equipment manufacturers (OEMs) for vehicles that the OEMs may use for purposes outside the services they provide to AutoNation, including for their own research and development, to directly market products and services to consumers, and to share the consumer’s data they get from AutoNation with other auto dealerships based on the consumer’s current residence / proximity to other dealerships and other data collected about the consumer’s interests.

Second, AutoNation also allows IP addresses and other cookie-related data to be collected in an automated manner and managed by our marketing vendors in order to provide you with targeted ads based on what you appear to be interested in as a result of your activity online, both on our website and elsewhere.

Third, if you were referred to AutoNation by a lead generator (such as Costco) that you visited or to which you provided your information or expressed interest in particular products or services, and if we happen to have a contract for that lead generator to provide us with leads and referrals that resulted in you being referred to us, our contract with that party may require us to then report to them whether you ended up conducting business with AutoNation and the type of transaction.

Fourth, if you use Live Chat on our website, a recording of the chat communications and chat information will be made available to Active Engage, which powers the chat function. Active Engage may provide information in the chat to vehicle manufacturers and/or their affiliated entities, distributors, agents, and contractors.

We may sell or share your personal information for the following business or commercial purposes:

1. 1.To fulfill contractual obligations with OEMs and our Live Chat support vendor.
2. 2. To receive additional leads and referrals with OEMs and to maintain relationships with referral sources, including OEMs.
3. 3. To support joint-marketing efforts with OEMs and third parties that provide products and services of interest to our customers.
4. 4. To provide interest-based and targeted advertising.

Other than these four exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration or share your personal information for cross-context behavioral advertising.

However, if you are selected for employment with AutoNation, Inc. or any affiliated entity, we may provide some of your information to OEMs for vehicles for other valuable consideration. We share employee data with OEMs for purposes relating to the employee’s employment, specifically to remain competitive in offering a variety of special discounts and benefits to employees, to market products and services to employees, and to comply with any OEM contractual obligations. The OEMs may use this data for purposes outside the services they provide to AutoNation, including for their own research and development, and to directly market products and services to employees, including offerings which may contain special deals, rebates and/or discounts for employees. If you are selected for employment, you shall be provided with an updated privacy notice.

Notice of Right of California Residents to Opt-Out of the Selling and Sharing of Your Information

While we do not sell or share your personal information in exchange for money, we may sell or share your personal information (excluding applicants and independent contractors) for other valuable consideration. You have the right to tell us NOT to sell or share your personal information. You have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes “selling” or “sharing” as defined by the California Privacy Rights Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form.
• Visit any AutoNation dealership in California to request a paper opt-out submission form.
• You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at (866) 619-CCPA (2272) to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Opt-Out Preference Signals

Opt-out preference signals provide consumers with a simple and easy-to-use method by which to exercise the right to opt-out of the selling and sharing of their information. Global Privacy Controls (GPC) is a user-enabled opt-out preference signal which can communicate a user’s “Do Not Sell or Share” request on behalf of the person or device. We will process opt-out preferences from GPC signals which are in formats commonly used and recognized by businesses, such as an HTTP field header. We will treat a consumer’s use of GPCs as a valid request to opt-out of the selling and sharing of information for that browser. We currently do not connect browser use to particular consumers and, as such, you will need to use GPCs on all browsers in which you access our website and use our opt-out form to opt-out of offline sales.

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. We do not respond to DNT signals or other mechanisms (with the exception of GPCs) that provide a choice regarding the collection of personal information about activities over time and across different websites or online services. We encourage users who have DNTs to use GPCs.

If you are not a job applicant or independent contractor, we do and will use or disclose your sensitive personal information for purposes other than the following:

1. 1. To perform the services reasonably expected by an average consumer who requests those services.
2. 2. To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
3. 3. To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
4. 4. To ensure the physical safety of natural persons.
5. 5. For short-term, transient use.
6. 6. To perform services on our behalf.
7. 7. To verify or maintain the quality or safety of a product, service or device that is owned, manufactured, manufactured for, or controlled by AutoNation, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by AutoNation.
8. 8. For purposes that do not involve inferring characteristics about the consumers, contractors, and applicants.

Notice of Rights of California Residents to Limit the Use of Your Sensitive Personal Information

As provided by the California Privacy Rights Act, you have the right to limit our use or disclosure of your sensitive personal information to uses that are necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those services or goods. You have the full and free right to limit our use or disclosure of your sensitive personal information as defined by the California Privacy Rights Act. You may exercise your right to limit without fear of discrimination for doing so. To limit the use or disclosure of your sensitive personal information, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit AutoNation’s website at: https://www.autonation.com/. Click on “Do Not Sell My Personal Information” to be taken to an online submission form.
• Visit any AutoNation dealership in California to request a paper opt-out submission form.
• You can use a Global Privacy Controls (GPC) signal. We will process opt-out preferences from GPC signals, which are in formats commonly used and recognized by businesses, such as an HTTP field header, as requests to opt-out of sale or sharing. The GPC signal opt-out will only apply to the browser you are using on your device; it will not apply to other browsers and/or devices to which GPCs are not activated or to offline sales.
• If you are unable to submit an opt-out through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request to limit on your behalf. To submit a request to limit through use of an authorized agent you must provide that agent with written permission signed by you to submit an opt-out on your behalf. The authorized agent may call our toll-free privacy line at (866) 619-CCPA (2272) to make the request to limit and for directions for submitting the proof of authorization and the authorized agent’s proof of identification to us. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Notice of Rights of Virginia Residents Regarding Processing of Sensitive Data and Right to Opt Out of the Sale of Personal Data, Processing of Personal Data for Targeted Advertising, and Profiling in Furtherance of Decisions that Produce Legal or Similarly Significant Effects

As provided by the Virginia Consumer Data Protection Act (“VCDPA”), we do not process your sensitive data without obtaining your consent. We do not process sensitive data concerning a known child without processing such data in accordance with the federal Children’s Online Privacy Protection Act (15 U.S.C. § 6501 et seq.). Additionally, you have the right to opt out of the sale of your personal data to third parties, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may exercise your right to opt out without fear of discrimination for doing so. To exercise your right to opt out of the sale of your personal data, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form
• Visit any AutoNation dealership in Virginia to request a paper submission form.
• If you are unable to submit a request to limit through any of the above methods, please call our toll-free privacy line at (866) 619-CCPA (2272) for assistance and a representative will assist in meeting your needs.

A request to opt out must be a verifiable request. We may deny a request to opt out if we are unable to authenticate the request through commercially reasonable efforts, or we may ask for additional information that is reasonably necessary to authenticate the request. This request to opt out does not apply to Virginia job applicants or independent contractors.

Retention of Personal Information

We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; legal preservation of evidence obligations; and administrative considerations.