AutoNation is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to ensure that your privacy rights are safeguarded. The following outlines AutoNation's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.
This privacy statement covers the site www.autonation.com and subdirectories.
If you have questions or concerns regarding this statement, you should first contact Guillermo Pernas, Privacy Officer by email at PernasG@AutoNation.com, by phone at (954)769-2347 or by writing him at Guillermo Pernas, Privacy Officer, AutoNation, Inc. 200 SW 1st Ave, Suite 1400, Fort Lauderdale, FL, 33301.
What information does AutoNation collect?
As part of the vehicle research and purchase process, information such as your e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below.
When entering information on this web site, it is transferred automatically to AutoNation's lead management system called Compass. The Compass system will automatically record the information and send it to an Internet Sales Guide (ISG) so that your inquiry may be answered promptly by a qualified representative near you.
AutoNation provides for limited employee access to the Compass system. Compass is a secured application that can only be accessed by entering a valid user name and password. Once you have expressed interest in being contacted, the ISG will respond through a personalized email or phone call. After the initial email contact, there may be several points of communication between you and the ISG by either telephone or email. At any point in the relationship you have the option of indicating by either telephone or email that you no longer wish to be contacted by the ISG. In this event, the ISG will access the Compass system and mark your customer record as ''closed'', at which time, you are removed from ''active'' status.
If you express interest in financing a vehicle, additional information related to creditworthiness will be requested by AutoNation. This credit information will treated in accordance with our Financial Information Privacy Notice and only be used in compliance with applicable federal and state law.
AutoNation does, in a limited manner, use a technology called "cookies". A cookie is a small piece of text that you can agree to place on your computer's hard drive. In most cases, you can set your web browser to prompt you when a cookie request is being made from a web page, such as the AutoNation web page, and you have the option to accept or not. If you accept or do not reject the cookie, then your browser adds the text in a small file, which will expire in 90-days. Accepting cookies in no way gives us access to your computer or any personal information about you. It is merely a method of storing information to improve your online experience. It will assist us in making your site visit easier and more productive. Technically, cookies are harmless, occupying just a few bytes on your hard drive. Note that personal information is often contained in or linked to a cookie (such as email address, zip code, etc.). The only time that AutoNation receives such information is if you volunteer it by typing in the information. The use of the personal information is limited to being contacted by the ISG as described above, or, for obtaining financing if you request.
We publish special promotions, pricing promises, brand name and various other messages on the internet to help consumers find AutoNation. In order to determine which method is most effective, a cookie is used to capture which method was used to find our web site. The information included in the cookie is limited to only the message identifier.
Does AutoNation track my visits?
How is email used on AutoNation?
A customer provides an email address to AutoNation in two instances:
1. Price Quote - if a customer clicks on ''price quote'', an email address is requested. In accordance with various state laws, a specific price quote can only be offered to a unique individual - not to the public at large. In order to provide you with a price quote on the site, you must first identify yourself as an individual by entering your email address.
2. Contact Form - if a customer wishes to be contacted by an ISG, the customer completes a form that includes a request for their email address.
In both cases where an email address is requested, the customer voluntarily submits their email address in order to receive follow up information, a specific price quote, or establish a relationship with an ISG. Each email you receive from us will contain an opt-out link which can be used in the event that you no longer wish to receive communications from us.
Additionally, you can email or call the ISG using the information provided in their first email contact to you.
There are opt-in links on our websites should you wish to receive promotional communications from us in the future. All email communications contain a link that can be used to opt-out from further email communication.
Does AutoNation share any information it collects with outside parties?
Sharing of Information among affiliates
Our affiliates are other companies in the AutoNation, Inc. corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates.
Does AutoNation provide a way to update or remove personal information?
A customer wishing to change, update, or remove personal information may do so by contacting the ISG either by email or telephone and stating their wishes at any time. The ISG contact information can be found in the initial email response you received from our dealership.
Why are we telling you all this?
Because AutoNation is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. AutoNation believes in improving the customer's online shopping experience through the responsible and secure collection and usage of customer data.
Changes in this Privacy Statement
AutoNation Security Statement
At AutoNation, we've taken important measures to keep the information you share with us safe and secure.
AutoNation uses Secure Sockets Layer (SSL) encryption technology to protect your personal information provided on credit applications and where credit card information is required. SSL encrypts or codes this information as it travels over the Internet, and is then decoded by AutoNation and its business partners who facilitate your transactions on this web site.
We do not read personal communications. We do not give out your telephone number, credit card information, or screen names, unless authorized to do so or as required by law.
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a "key" or "padlock" icon appears in one of the lower corners of your screen (For example, when using Internet Explorer you will see a padlock). When you enter a secure page, the key is "un-broken" or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources. Another sign that you are in a secure transaction mode is a URL that begins with "https:". When you see any of these symbols on your browser, you know that your information is protected and you can interact with the website with confidence.
Security and Applying for a Loan
When applying for an auto loan on the AutoNation web site, your credit application is sent directly to the dealership that you have chosen. The credit application is securely collected and transmitted using SSL technology that encrypts your personal information as it travels over the Internet. (Please see our security statement above for further details.)
Privacy and Applying for a Loan
At AutoNation, we take your privacy very seriously. We know that information about you and your finances are sensitive. As we point out in the Consent Statement you must read before submitting a credit application, your credit application is submitted to the certified AutoNation dealership of your choice. Only duly authorized and qualified personnel at the dealership have access to your credit application. We will ask you for your contact information, such as name, address, phone, and email address; your financial information, such as monthly income, amount of debt, monthly rent or housing payment; and sensitive information such as date of birth and social security number.
By submitting your credit application, you are giving consent to the authorized AutoNation dealership selected at the beginning of the application process to investigate your credit and employment history. A credit report may be obtained, in connection with this application, for a renewal or extension of credit for which application was made. Upon request, you will be told if a credit report(s) was/were obtained, and given the name and address of the credit reporting agency(ies) providing the report(s). Your credit information may be shared with third party lending institutions, which have a business relationship with the dealership that you have chosen for the purpose of providing auto loans.
Once you have completed and submitted the credit application, you will be presented with a "Thank You" page, which discloses the address and phone number of the dealership that you have chosen. It is suggested that you print this page by pressing the print button on your browser. In the event that you have any questions or concerns regarding your credit application, please contact the dealership and ask for the Internet Sales Manager. The information received from consumers and/or customers who apply for and/or receive financing for personal, family or household purposes credit transaction is subject to our Financial Information Privacy Notice
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Our Security Procedures
How This Policy Applies to You
NOTICE: PLEASE READ THE FOLLOWING CAREFULLY AS IT MAY
AFFECT YOUR LEGAL RIGHTS
By providing my phone number and pressing the AGREE box,
I verify that the phone number I provide
is in fact my phone number. I also agree
send me future communications related to AutoNation (and its subsidiaries) to
that number. Those communications
include but are not limited to communications on matters such as vehicle
safety, recalls, AutoNation services, sales and promotional offers, or any
other communication about AutoNation.
Auto Nation can communicate with me at that number (or any device connected
to it) by way of calls, messages, emails, texts, or any other type of
communication receivable on my device. I
agree that AutoNation can use live operators, automated telephone dialing
systems, prerecorded voice messages, or any other technologies to communicate
with me at that number. I acknowledge
that message and data rates may apply to text messages or other communications
that I receive under this consent.
I understand that
giving this consent is not required (directly or indirectly) in order for me to
make a purchase or receive services of any kind from AutoNation. I can revoke this consent at any time in a
This consent is
governed by, and shall be construed in accordance with, the internal laws of
the State of Florida, without regard to any conflicts of laws provisions.
and all claims, controversies, or disputes arising out of or related in any way
to AutoNation’s communications with me or this consent, whether made pursuant to the Telephone Consumer
Protection Act or under any other theory, shall be resolved via mandatory,
individual arbitration administered by [JAMS-Endispute Incorporated or AAA]
under its rules and standards governing consumer arbitrations, and judgment on
any putative arbitral award may be entered in any court having jurisdiction to
do so. [I waive any right to bring or participate in
a class action in any court or arbitration.]
The place of any such arbitration shall be the [JAMS-Endispute or AAA]
office closest to my home.